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| 001 | 14412375 | ||
| 005 | 20201215151022.0 | ||
| 008 | 860930s1987 cau b 001 0 eng | ||
| 010 | _a86021399 | ||
| 020 | _a1555420273 (alk. paper) | ||
| 020 | _a9781555420277 | ||
| 040 |
_aDLC _cDLC |
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| 049 |
_aTIZA _b24098 |
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| 070 | 0 |
_aHF5415.5.D47 _b1987 |
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_aKJSU _2thema |
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| 072 | 7 |
_aKJ _2thema |
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| 082 | _a658.812 | ||
| 100 | 1 |
_aDesatnick, Robert L. _914125 |
|
| 245 | 1 | 0 |
_aManaging to keep the customer : _bhow to achieve and maintain superior customer service throughout the organization / _cRobert L. Desatnick. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _c1987. |
||
| 300 |
_axvi, 163 p. ; _c24 cm. |
||
| 490 | 1 | _aThe Jossey-Bass management series | |
| 500 | _aIncludes index. | ||
| 504 | _aBibliography: p. 155-158. | ||
| 590 | _a16.95 | ||
| 650 | 0 |
_aCustomer services. _92749 |
|
| 650 | 0 |
_aCustomer relations. _92748 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
|
| 650 | 7 |
_aBusiness & Management _2thema _943356 |
|
| 830 | 0 |
_aJossey-Bass management series. _919965 |
|
| 902 | _a150908 | ||
| 903 | _aMARS | ||
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_a.b10073449 _bcstor _c- |
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