| 000 | 01184pam a2200385 a 4500 | ||
|---|---|---|---|
| 001 | 28675347 | ||
| 005 | 20201215151042.0 | ||
| 008 | 931101s1993 ie 001 0 eng d | ||
| 020 |
_a0717118797 : _c£12.99 |
||
| 020 |
_a9780717118793 : _c£12.99 |
||
| 040 |
_aUKM _cUKM |
||
| 049 |
_aTIZA _b24541 |
||
| 072 | 7 |
_aTB _2thema |
|
| 072 | 7 |
_aKNS _2thema |
|
| 082 | _a658.562 | ||
| 100 | 1 |
_aMurphy, John A. _q(John Augustine) _943822 |
|
| 245 | 1 | 0 |
_aService quality in practice : _ba handbook for practitioners / _cJohn A. Murphy ; with Tony Farmar. |
| 260 |
_aDublin : _bGill & Macmillan, _c1993. |
||
| 300 |
_a230 p. ; _c24 cm. |
||
| 500 | _aCW083, CW121. | ||
| 500 | _aCW838 | ||
| 504 | _aIncludes bibliographies and index. | ||
| 590 | _a12.99 | ||
| 650 | 0 |
_aService industries _zIreland _xQuality control _943823 |
|
| 650 | 0 |
_aPerformance standards. _96294 |
|
| 650 | 7 |
_aTechnology: general issues _2thema _930958 |
|
| 650 | 7 |
_aHospitality & service industries _2thema _943824 |
|
| 653 | 0 | _aQuality control | |
| 700 | 1 |
_aFarmar, Tony. _918864 |
|
| 902 | _a170103 | ||
| 903 | _aMARS | ||
| 907 |
_a.b10075598 _bmulti _c- |
||
| 942 | _n0 | ||
| 998 |
_b6 _c010425 _dm _ea _f- _g0 |
||
| 999 |
_c7499 _d7499 |
||