000			02080nam a2200469 a 4500
001			BDZ0000981896
003			StDuBDS
005			20201215151307.0
008			970218s1998 enka f 001 0 eng d
020			_a9780273626343: _c£29.99
020			_a0273626345 (pbk.)
040			_aStDuBDS _cStDuBDS _dStDuBDSZ
049			_aTIZA _b27736
050		0	_b.B4 1998
072		7	_aBUS _2ukslc
072		7	_aKJC _2thema
072		7	_aKJM _2thema
072		7	_aKJMV5 _2thema
082			_a658.4012
100	1		_aBendell, A. _923011
245	1	0	_aBenchmarking for competitive advantage / _cTony Bendell, Louise Boulter and Paul Goodstadt.
250			_a2nd ed.
260			_aLondon : _bPitman, _c1998.
300			_avii, 247p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0	0	_g[ch]. 1. _tIntroduction -- _g[ch]. 2 _tTotal quality management, critical success factors and business processes -- _g[ch]. 3 _tOrigins and the development of benchmarking -- _g[ch]. 4 _tWhat it is all about: the benchmarking process -- _g[ch]. 5 _tDatabases -- _g[ch]. 6 _tInternal benchmarking -- _g[ch]. 7 _tExternal benchmarking and how to do it -- _g[ch]. 8 _tBenchmarking in the public sector -- _g[ch]. 9 _tBenchmarking in other difficult areas: R&D, design and the creative service sector -- _g[ch]. 10 _tRelationship to international awards criteria -- _g[ch]. 11 _tLegal aspects -- _g[ch]. 12 _tDo's and dont's -- _g[ch]. 13 _tExamples of benchmarking approaches and experiences
590			_a37.00
650		0	_aBenchmarking (Management) _99436
650		0	_aOrganizational effectiveness. _96129
650		7	_aBusiness and Management. _2ukslc _931536
650		7	_aBusiness strategy _2thema _947195
650		7	_aManagement & management techniques _2thema _947196
650		7	_aProduction & quality control management _2thema _930956
700	1		_aGoodstadt, Paul. _927833
700	1		_aBoulter, Louise. _925721
710	2		_aFinancial Times Ltd. _944142
902			_a150831
903			_aMARS
907			_a.b10089354 _bcstor _c-
942			_n0
998			_b1 _c010425 _dm _ea _f- _g0
999			_c8874 _d8874