| 000 | 01677cam a22004934a 4500 | ||
|---|---|---|---|
| 001 | BDZ0002546728 | ||
| 003 | StDuBDS | ||
| 005 | 20201215151522.0 | ||
| 008 | 000215s2000 cau f 001 0 eng d | ||
| 010 | _a00025368 | ||
| 020 | _a9780787951399 | ||
| 020 | _a0787951390 (alk. paper) | ||
| 035 | _a(DLC)00025368 | ||
| 040 |
_aDLC _cDLC _dDLC _dStDuBDSZ |
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| 042 | _apcc | ||
| 049 |
_aTIZA _b30569 |
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| 050 | 0 | _b.G67 2000 | |
| 072 | 7 |
_aKJSU _2thema |
|
| 072 | 7 |
_aKJK _2thema |
|
| 082 | _a658.812 | ||
| 100 | 1 |
_aGoodman, Gary S. _917213 |
|
| 245 | 1 | 0 |
_aMonitoring, measuring, and managing customer service / _cGary S. Goodman. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _c2000. |
||
| 300 |
_axiii, 166 p. ; _c25 cm. |
||
| 500 | _aCW838 | ||
| 500 | _aCW083 | ||
| 500 | _aIncludes index. | ||
| 590 | _a17.99 | ||
| 650 | 0 |
_aCustomer services _xQuality control _vHandbooks, manuals, etc _950345 |
|
| 650 | 0 |
_aCustomer services _xEvaluation _vHandbooks, manuals, etc _950346 |
|
| 650 | 0 |
_aCustomer services _xManagement _vHandbooks, manuals, etc _950347 |
|
| 650 | 0 |
_aCustomer services _xManagement _942779 |
|
| 650 | 7 |
_aCustomer services _2thema _92749 |
|
| 650 | 7 |
_aInternational business _2thema _950348 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/00025368.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/00025368.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley021/00025368.html |
| 902 | _a170117 | ||
| 903 | _aMARS | ||
| 907 |
_a.b10100210 _bmulti _c- |
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