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Sterne, Jim, 1955-

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - 2nd ed. - New York : John Wiley, 2000. - xvi, 351 p. : ill. ; 24 cm.

Includes index.

ISBN: 0471382582 (pbk. : alk. paper) 9780471382584: £19.50

LCCN: 00028213

Subjects--Topical Terms:
Customer services--Communication systems
Internet marketing.
World Wide Web.
Internet.
Customer services--Data processing
Internet (Computer network)
Business and Management.
Electronic mail (email): professional
Customer services
Computer science
Sales & marketing

Dewey Class. No.: 658.812