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Customer service on the Internet : (Record no. 11514)

MARC details
000 -LEADER
fixed length control field 01495cam a2200469 a 4500
001 - CONTROL NUMBER
control field 43567422
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20201215151734.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000229s2000 nyua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00028213
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471382582 (pbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780471382584:
Terms of availability £19.50
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency UKM
049 ## - LOCAL HOLDINGS (OCLC)
Holding library TIZA
Local codes 31137
072 #7 - SUBJECT CATEGORY CODE
Subject category code UTM
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJSU
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code UY
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJS
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Sterne, Jim,
Dates associated with a name 1955-
9 (RLIN) 26073
245 10 - TITLE STATEMENT
Title Customer service on the Internet :
Remainder of title building relationships, increasing loyalty, and staying competitive /
Statement of responsibility, etc. Jim Sterne.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. John Wiley,
Date of publication, distribution, etc. 2000.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 351 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
590 ## - LOCAL NOTE (RLIN)
a 21.25
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Communication systems
9 (RLIN) 49033
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet marketing.
9 (RLIN) 9626
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element World Wide Web.
9 (RLIN) 9606
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet.
9 (RLIN) 9387
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Data processing
9 (RLIN) 53356
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet (Computer network)
9 (RLIN) 32959
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
9 (RLIN) 31536
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Electronic mail (email): professional
Source of heading or term thema
9 (RLIN) 53357
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
9 (RLIN) 2749
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer science
Source of heading or term thema
9 (RLIN) 53358
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales & marketing
Source of heading or term thema
9 (RLIN) 53359
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 161130
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN)
a MARS
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10116990
b cgen
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 1
Cataloger's initials, CIN (RLIN) 010829
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library General Lending 19/09/2001 26.98 10 3 658.812 31137 14/02/2018 12/02/2018 1 26.98 03/07/2017 General Lending

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