MARC details
000 -LEADER |
fixed length control field |
01495cam a2200469 a 4500 |
001 - CONTROL NUMBER |
control field |
43567422 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20201215151734.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
000229s2000 nyua 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
00028213 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0471382582 (pbk. : alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780471382584: |
Terms of availability |
£19.50 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
UKM |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
TIZA |
Local codes |
31137 |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
UTM |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJSU |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
UY |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJS |
Source |
thema |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Sterne, Jim, |
Dates associated with a name |
1955- |
9 (RLIN) |
26073 |
245 10 - TITLE STATEMENT |
Title |
Customer service on the Internet : |
Remainder of title |
building relationships, increasing loyalty, and staying competitive / |
Statement of responsibility, etc. |
Jim Sterne. |
250 ## - EDITION STATEMENT |
Edition statement |
2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
John Wiley, |
Date of publication, distribution, etc. |
2000. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvi, 351 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
500 ## - GENERAL NOTE |
General note |
Includes index. |
590 ## - LOCAL NOTE (RLIN) |
a |
21.25 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Communication systems |
9 (RLIN) |
49033 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet marketing. |
9 (RLIN) |
9626 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
World Wide Web. |
9 (RLIN) |
9606 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet. |
9 (RLIN) |
9387 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
General subdivision |
Data processing |
9 (RLIN) |
53356 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet (Computer network) |
9 (RLIN) |
32959 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Business and Management. |
Source of heading or term |
ukslc |
9 (RLIN) |
31536 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Electronic mail (email): professional |
Source of heading or term |
thema |
9 (RLIN) |
53357 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
Source of heading or term |
thema |
9 (RLIN) |
2749 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Computer science |
Source of heading or term |
thema |
9 (RLIN) |
53358 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Sales & marketing |
Source of heading or term |
thema |
9 (RLIN) |
53359 |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
161130 |
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
a |
MARS |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b10116990 |
b |
cgen |
c |
- |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
1 |
Cataloger's initials, CIN (RLIN) |
010829 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
0 |