Customer service over the phone /
Coscia, Stephen.
Customer service over the phone / Techniques and technology for handling customers over the phone. by Stephen Coscia. - 5th ed. - New York : London : Telecom ; McGraw-Hill [distributor], 1999. - 142p. : ill. ; 23 cm.
"Fifth ed., September 1999"--T.p. verso.
Includes bibliographical references and index
9781578200467: £11.99 1578200466 (pbk.) : $15.95
Conflict management.
Customer services.
Telemarketing.
Business and Management.
Customer services
Communications engineering / telecommunications
Computer networking & communications
658.812
Customer service over the phone / Techniques and technology for handling customers over the phone. by Stephen Coscia. - 5th ed. - New York : London : Telecom ; McGraw-Hill [distributor], 1999. - 142p. : ill. ; 23 cm.
"Fifth ed., September 1999"--T.p. verso.
Includes bibliographical references and index
9781578200467: £11.99 1578200466 (pbk.) : $15.95
Conflict management.
Customer services.
Telemarketing.
Business and Management.
Customer services
Communications engineering / telecommunications
Computer networking & communications
658.812