MARC details
000 -LEADER |
fixed length control field |
01454nam a2200445 a 4500 |
001 - CONTROL NUMBER |
control field |
BDZ0002425870 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
StDuBDS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20201215151749.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
000901s1999 nyua f 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781578200467: |
Terms of availability |
£11.99 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1578200466 (pbk.) : |
Terms of availability |
$15.95 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
StDuBDS |
Transcribing agency |
StDuBDS |
Modifying agency |
StDuBDSZ |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
TIZA |
Local codes |
31442 |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
BUS |
Source |
ukslc |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
KJSU |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
TJK |
Source |
thema |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
UT |
Source |
thema |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Coscia, Stephen. |
9 (RLIN) |
28374 |
245 10 - TITLE STATEMENT |
Title |
Customer service over the phone / |
Statement of responsibility, etc. |
by Stephen Coscia. |
246 30 - VARYING FORM OF TITLE |
Title proper/short title |
Techniques and technology for handling customers over the phone. |
250 ## - EDITION STATEMENT |
Edition statement |
5th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
Telecom ; |
Place of publication, distribution, etc. |
London : |
Name of publisher, distributor, etc. |
McGraw-Hill [distributor], |
Date of publication, distribution, etc. |
1999. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
142p. : |
Other physical details |
ill. ; |
Dimensions |
23 cm. |
500 ## - GENERAL NOTE |
General note |
"Fifth ed., September 1999"--T.p. verso. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index |
590 ## - LOCAL NOTE (RLIN) |
a |
11.69 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Conflict management. |
9 (RLIN) |
2541 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
9 (RLIN) |
2749 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Telemarketing. |
9 (RLIN) |
8820 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Business and Management. |
Source of heading or term |
ukslc |
9 (RLIN) |
31536 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
Source of heading or term |
thema |
9 (RLIN) |
2749 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Communications engineering / telecommunications |
Source of heading or term |
thema |
9 (RLIN) |
32815 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Computer networking & communications |
Source of heading or term |
thema |
9 (RLIN) |
31392 |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
a |
150831 |
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
a |
MARS |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b10118159 |
b |
cstor |
c |
- |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
0 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Operator's initials, OID (RLIN) |
1 |
Cataloger's initials, CIN (RLIN) |
010829 |
First Date, FD (RLIN) |
m |
Local |
a |
-- |
- |
-- |
0 |