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Customer service over the phone / (Record no. 11629)

MARC details
000 -LEADER
fixed length control field 01454nam a2200445 a 4500
001 - CONTROL NUMBER
control field BDZ0002425870
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20201215151749.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000901s1999 nyua f 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781578200467:
Terms of availability £11.99
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1578200466 (pbk.) :
Terms of availability $15.95
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
049 ## - LOCAL HOLDINGS (OCLC)
Holding library TIZA
Local codes 31442
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Source ukslc
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJSU
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code TJK
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code UT
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Coscia, Stephen.
9 (RLIN) 28374
245 10 - TITLE STATEMENT
Title Customer service over the phone /
Statement of responsibility, etc. by Stephen Coscia.
246 30 - VARYING FORM OF TITLE
Title proper/short title Techniques and technology for handling customers over the phone.
250 ## - EDITION STATEMENT
Edition statement 5th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Telecom ;
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. McGraw-Hill [distributor],
Date of publication, distribution, etc. 1999.
300 ## - PHYSICAL DESCRIPTION
Extent 142p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note "Fifth ed., September 1999"--T.p. verso.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index
590 ## - LOCAL NOTE (RLIN)
a 11.69
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management.
9 (RLIN) 2541
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 2749
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Telemarketing.
9 (RLIN) 8820
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
9 (RLIN) 31536
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
9 (RLIN) 2749
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communications engineering / telecommunications
Source of heading or term thema
9 (RLIN) 32815
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer networking & communications
Source of heading or term thema
9 (RLIN) 31392
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 150831
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN)
a MARS
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10118159
b cstor
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 1
Cataloger's initials, CIN (RLIN) 010829
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Carlow Campus Library Carlow Campus Library Store - Ask Library Staff 19/09/2001 14.84 2   658.812 31442 03/07/2017 1 14.84 03/07/2017 General Lending

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