The world of superservice : creating profit through a passion for customer service /
Irons, Ken.
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246p. : ill. ; 24 cm.
CW838 CW083
Includes bibliographical references and index.
9780201403848: £15.95 0201403846
Service industries--Management
Customer relations.
Service industries--Quality control
Business and Management.
Customer services
Industry & industrial studies
658.812
The world of superservice : creating profit through a passion for customer service / Ken Irons. - Harlow : Addison-Wesley, 1997. - x, 246p. : ill. ; 24 cm.
CW838 CW083
Includes bibliographical references and index.
9780201403848: £15.95 0201403846
Service industries--Management
Customer relations.
Service industries--Quality control
Business and Management.
Customer services
Industry & industrial studies
658.812