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Twomey, Suzanne.

Customer service for Irish students / Suzanne Twomey. - Dublin : Gill & Macmillan, 2002. - [7], 240 p. : ill. ; 25 cm.

Includes bibliographical references.

The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme.

ISBN: 9780717132478: No price 0717132471

Standard No.: 9780717132478

Subjects--Topical Terms:
Customer relations--Study and teaching (Higher)--Ireland
Customer services--Study and teaching (Higher)--Ireland
Customer services

Dewey Class. No.: 658.812