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Service quality in practice : a handbook for practitioners /

Murphy, John A.

Service quality in practice : a handbook for practitioners / John A. Murphy ; with Tony Farmar. - Dublin : Gill & Macmillan, 1993. - 230 p. ; 24 cm.

CW083, CW121. CW838

Includes bibliographies and index.

ISBN: 0717118797 : £12.99 9780717118793 : £12.99

Subjects--Topical Terms:
Service industries--Quality control--Ireland
Performance standards.
Technology: general issues
Hospitality & service industries

Subjects--Index Terms: Quality control

Dewey Class. No.: 658.562

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