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Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.

By:

Davidow, William H

Contributor(s):

Uttal, Bro

Material type: Text

Text

TextPublication details: New York : HarperPerennial, 1990, c1989.Edition: HarperPerennial edDescription: xxii, 227 p. ; 21 cmISBN:

0060920092 (pbk.)

Subject(s):

DDC classification:

658.812

Holdings ( 2 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		24404
General Lending	Wexford Campus Library Wexford General Lending	658.812 (Browse shelf(Opens below))	1	Available		63992

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Previous	658.812 Monitoring, measuring, and managing customer service /	658.812 Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	658.812 The Celtic tiger at your service : professional services to multinationals /	658.812 Total customer service : the ultimate weapon /	658.812 How to win customers : using customer service for a competitive edge /	658.812 Total customer satisfaction /	658.812 Customer relationship management : making hard decisions with soft numbers /	Next

Includes bibliographical references.

7.99

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