Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston [Mass.] ; London : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill. (some col.) ; 27 cm. + 1 CD-ROMISBN: - 9780072823738:
- 9780071214575:
- 0072823739 (alk. paper) text, part of 0072868201
- 658
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658 (Browse shelf(Opens below)) | 1 | Available | 44929 | |
| General Lending | Wexford Campus Library Wexford General Lending | 658 (Browse shelf(Opens below)) | 1 | Available | 70034 | |
| General Lending | Wexford Campus Library Wexford General Lending | 658 (Browse shelf(Opens below)) | 1 | Checked out | 24/01/2008 | 48019 |
| General Lending | Wexford Campus Library Wexford General Lending | 658 (Browse shelf(Opens below)) | 1 | Available | 44636 |
CW838
Accompanying student CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's CD-ROM manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
CW083, CW121
Includes bibliographical references and indexes.
System requirements for accompanying computer discs: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
52.41