People skills / Neil Thompson ; consultant editor, Jo Campling.
Material type: TextPublication details: Basingstoke : Palgrave, 2002.Edition: 2nd edDescription: xix, 267 p. ; 24 cmISBN:- 9780333987469:
- 0333987462
- 302.2
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CW017
Previous ed.: Basingstoke : Macmillan, 1996.
Includes bibliographical references and index.
[PART ONE: PERSONAL EFFECTIVENESS] Self-awareness -- Time Management -- Stress Management -- Information Management -- Assertiveness -- Beating the Bully -- Using Supervision -- Continuous Professional Development
[PART TWO: INTERACTION SKILLS] Valuing Diversity -- Verbal Communication -- Non-verbal Communication -- Written Communication -- Interviewing -- Influencing Skills -- Handling Feelings -- Handling Conflict
[PART THREE: INTERVENTION SKILLS] Anti-discriminatory Practice -- Being Systematic -- Assessment -- Planning -- Decision-making -- Review and Evaluation -- Ending -- Reflective Practice.
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