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Service operations management : improving service delivery.

By: Contributor(s): Material type: TextTextPublication details: Harlow : Pearson, 2012.Edition: 4th ed. / Robert Johnston, Graham Clark and Michael ShulverDescription: xxii, 462 p. : col. ill. ; 27 cmISBN:
  • 9780273740483:
  • 0273740482
Subject(s): DDC classification:
  • 658.812
LOC classification:
  • .J647 2012
Online resources:
Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Lending Carlow Campus Library General Lending 658.812 (Browse shelf(Opens below)) 1 Available 68725
General Lending Carlow Campus Library General Lending 658.812 (Browse shelf(Opens below)) 1 Available 68726

Previous ed.: published as by Robert Johnston and Graham Clark. 2008.

Includes bibliographical references and index.

61.52

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