Customer service in Ireland / Suzanne Twomey.
Material type:
TextPublication details: Dublin : Gill & Macmillan, c2012.Edition: 3rd edDescription: viii, 292 p. : ill., forms ; 25 cmISBN: - 9780717152605
- 071715260X
- 658.812
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 79245 | |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 79246 | |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 79247 | |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 79248 | |
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 79249 |
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CW018
Previous ed., 2007.
Includes bibliographical references.
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study: Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme -- Customer care programme case study: DX Ireland -- Customer service and technology -- Appendices.
18.89