Business performance measurement : unifying theory and integrating practice / edited by Andy Neely.
Material type:
TextPublication details: Cambridge ; New York : Cambridge University Press, 2007.Edition: 2nd edDescription: xvi, 511 pages : illustrations, charts ; 25 cm. ; casedISBN: - 052185511X
- 9780521855112
- 9780521855112:
- 658.401
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658.401 (Browse shelf(Opens below)) | 1 | Available | 82209 | |
| General Lending | Carlow Campus Library General Lending | 658.401 (Browse shelf(Opens below)) | 1 | Available | 82210 |
Includes bibliographical references and index.
[Part 1: Performance measurement - functional analyses and theoretical foundations] Accounting performance measurement : a review of its purposes and practices / David Otley -- Measuring marketing performance : research practice and challenges / Bruce Clark -- Measuring performance : the operations management perspective / Andy Neely -- Measuring performance : the supply chain management perspective / Douglas Lambert and Michael Knemeyer -- Finding performance : the new discipline in management / Marshall Meyer -- A conceptual and operational delineation of performance / Michel Lebas and Ken Euske.
[Part 2: Performance measurement - frameworks and methodologies] Performance measurement frameworks : a review / Andy Neely, Mike Kennerley and Chris Adams -- Beyond budgeting to the adaptive organisation / Jeremy Hope -- Theoretical conditions for validity in accounting performance measurement / Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell -- The validity of measurement frameworks : measurement theory / Stephen Pike and Goran Roos.
[Part 3: Performance measurement - practicalities and challenges] Choosing marketing dashboard metrics / Tim Ambler and John Roberts -- Risk in performance measurement / Andrew Likierman -- Measuring knowledge work / Rob Austin and Pat Larkey -- Measuring innovation performance / Riitta Katila -- Context-based measurement / Graham Clark and Antony Powell.
[Part 4: Performance measurement in public services] Measuring the performance of England's primary school teachers : purposes, theories, problems and tensions / Andrew Brown -- Police performance : sovereignty, discipline and governmentality / Paul Collier -- The development of composite indicators to measure health care performance / Rowena Jacobs, Peter Smith and Maria Goddard -- Perversity in public service performance measurement / Mike Pidd.
[Part 5: Performance measurement - emerging issues and enduring questions] Does pay for performance really motivate employees? / Margit Osterloh and Bruno Frey -- Anomalies of measurement : when it works, but should not / Rob Austin and Jody Hoffer Gittel -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman.
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