Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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Material type: Text

TextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		50776
General Lending	Wexford Campus Library Wexford General Lending	658.812 (Browse shelf(Opens below))	1	Available		76655

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Previous	658.812 Crowning the customer.	658.812 Crowning the customer.	658.812 Crowning the customer.	658.812 Delivering quality service : balancing customer perceptions and expectations /	658.812 The psychology of customer care : a revolutionary approach /	658.812 The pursuit of quality through personal change /	658.812 Monitoring, measuring, and managing customer service /	Next

CW083, CW121

CW828

CW838

Includes bibliographical references (p. 207-218).

CW958

21.75