Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick.

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Material type: Text

TextSeries: Jossey-Bass management seriesPublication details: San Francisco : Jossey-Bass, 1987.Edition: 1st edDescription: xvi, 163 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library Store - Ask Library Staff	658.812 (Browse shelf(Opens below))	1	Available		24098

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Previous	658.8102 Management of a sales force.	658.812 Public relations for marketing management /	658.812 Keeping the customer satisfied : a guide to field service /	658.812 Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	658.812 Service breakthroughs : changing the rules of the game /	658.812 Understanding customers /	658.812 Best practices : building your business with customer-focused solutions /	Next

Includes index.

Bibliography: p. 155-158.

16.95