Benchmarking for competitive advantage / Tony Bendell, Louise Boulter and Paul Goodstadt.
Material type: TextPublication details: London : Pitman, 1998.Edition: 2nd edDescription: vii, 247p. : ill. ; 24 cmISBN:- 9780273626343:
- 0273626345 (pbk.)
- 658.4012
- .B4 1998
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Includes index.
[ch]. 1. Introduction -- [ch]. 2 Total quality management, critical success factors and business processes -- [ch]. 3 Origins and the development of benchmarking -- [ch]. 4 What it is all about: the benchmarking process -- [ch]. 5 Databases -- [ch]. 6 Internal benchmarking -- [ch]. 7 External benchmarking and how to do it -- [ch]. 8 Benchmarking in the public sector -- [ch]. 9 Benchmarking in other difficult areas: R&D, design and the creative service sector -- [ch]. 10 Relationship to international awards criteria -- [ch]. 11 Legal aspects -- [ch]. 12 Do's and dont's -- [ch]. 13 Examples of benchmarking approaches and experiences
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