Better business by phone : a guide to effective telebusiness management / Valerie O'Dea.
Material type: TextSeries: Macmillan businessPublication details: Basingstoke : Macmillan, 1998.Description: xiv, 234p. : forms ; 24 cmISBN:- 9780333669099:
- 0333669096
- 658.84
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Includes bibliographical references (p. 229-231) and index.
14.39