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Monitoring, measuring, and managing customer service / Gary S. Goodman.

By:

Goodman, Gary S

Material type: Text

Text

TextPublication details: San Francisco : Jossey-Bass, 2000.Edition: 1st edDescription: xiii, 166 p. ; 25 cmISBN:

9780787951399
0787951390 (alk. paper)

Subject(s):

DDC classification:

658.812

LOC classification:

.G67 2000

Online resources:

Holdings ( 4 )
Title notes ( 4 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		40194
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		30571
General Lending	Carlow Campus Library Store - Ask Library Staff	658.812 (Browse shelf(Opens below))	1	Available		30569
General Lending	Wexford Campus Library Wexford General Lending	658.812 (Browse shelf(Opens below))	1	Available		30570

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Previous	658.812 Delivering quality service : balancing customer perceptions and expectations /	658.812 The psychology of customer care : a revolutionary approach /	658.812 The pursuit of quality through personal change /	658.812 Monitoring, measuring, and managing customer service /	658.812 Total customer service : the ultimate weapon /	658.812 Customer relationship management : a strategic imperative in the world of e-business /	658.812 Once a customer always a customer : how to deliver customer service that creates customers for life /	Next

CW838

CW083

Includes index.

17.99

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