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		How to win customers : using customer service for a competitive edge / Jacques Horovitz. by Horovitz, Jacques, 1947- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Total customer satisfaction / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques, 1947- Jurgens-Panak, Michele Financial Times Ltd Material type: Text Publication details: London : Financial Times, 1993 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)

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