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International handbook of practice-based performance management [electronic resource] / edited by Patria de Lancer Julnes ... [et al.].

Contributor(s): Material type: TextTextPublication details: Los Angeles, [Calif.] ; London : SAGE, 2008.Description: 1 online resource (xxi, 534 p.) : illISBN:
  • 9781412982719:
  • 9781412982719 (electronic bk.)
  • 1412982715 (electronic bk.)
Uniform titles:
  • Sage eReference
Subject(s): Genre/Form: Additional physical formats: No titleDDC classification:
  • 352.375
Online resources:
Contents:
Pt. I. State of the art -- Ch. 1. Emerging developments in performance measurement: an international perspective / Harry P. Hatry -- Ch. 2. Assessing performance in nonprofit service agencies / Kathryn Newcomer -- Ch. 3. Performance: a new public management perspective / Owen E. Hughes -- Pt. II. Using performance information to improve program performance and accountability -- Ch. 4. Can performance measurement support program performance improvement and accountability? / Patria de Lancer Julnes -- Ch. 5. Using performance measurement and competition to make administrations accountable: the Italian case / Monica Brezzi, Laura Raimondo and Francesca Utili -- Ch. 6. Recognizing credible performance reports: the role of the government auditor in Canada / Barry Leighton -- Ch. 7. Advancing performance measurement and management for accountability: King County's collaborative, incremental approach / Cheryle Broom and Edward T. Jennings, Jr. -- Ch. 8. Analyzing performance data / David N. Ammons -- Pt. III. Informing and involving citizens and other stakeholders -- Ch. 9. Making performance measurement relevant - Informing and involving stakeholders in performance measurement / Kaifeng Yang
Ch. 10. Citizen-involved performance measurement: the case of online procedures enhancement for civil application in Seoul / Seungbeom Choi -- Ch. 11. Performance measurement and educational accountability: the U.S. case / Katherine E. Ryan -- Ch. 12. Experience with trained observers in transition and developing countries: citizen engagement in monitoring results / Katharine Mark -- Ch. 13. Helping government measure up: models of citizen-driven government performance measurement initiatives / Marc Holzer and Kathryn Kloby -- Pt. IV. Performance budgeting -- Ch. 14. Performance budgeting internationally: assessing its merits / Frances Stokes Berry -- Ch. 15. Performance-based budgeting in Latin and South America: analyzing recent reforms in the budgetary systems of Brazil, Chile, Colombia, and Mexico / David Arellano-Gault and Edgar E. Ramirez de la Cruz -- Ch. 16. Performance-based budgeting in Florida: great expectations, more limited reality / Martha Wellman and Gary VanLandingham -- Ch. 17. Performance management and budgeting in Australia and New Zealand / John Halligan -- Ch. 18. Performance-based budgeting: integrating objectives and metrics with people and resources / Carl Moravitz -- Pt. V. Quality and performance in public and nonprofit organizations -- Ch. 19. The integration of quality and performance / Maria P. Aristigueta -- Ch. 20. Quality and performance management: toward a better integration? / Wouter Van Dooren -- Ch. 21. Performance information of high quality: how to develop a legitimate, functional, and sound performance measurement system / Miekatrien Sterck and Geert Bouckaert -- Ch. 22. Applying the common assessment framework in Europe / Nick Thijs and Patrick Staes -- Pt. VI. Pulling it all together -- Ch. 23. Creating and sustaining a results-oriented performance management framework / John M. Kamensky and Jay Fountain.
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IT Carlow ebook

Includes bibliographical references and index.

Pt. I. State of the art -- Ch. 1. Emerging developments in performance measurement: an international perspective / Harry P. Hatry -- Ch. 2. Assessing performance in nonprofit service agencies / Kathryn Newcomer -- Ch. 3. Performance: a new public management perspective / Owen E. Hughes -- Pt. II. Using performance information to improve program performance and accountability -- Ch. 4. Can performance measurement support program performance improvement and accountability? / Patria de Lancer Julnes -- Ch. 5. Using performance measurement and competition to make administrations accountable: the Italian case / Monica Brezzi, Laura Raimondo and Francesca Utili -- Ch. 6. Recognizing credible performance reports: the role of the government auditor in Canada / Barry Leighton -- Ch. 7. Advancing performance measurement and management for accountability: King County's collaborative, incremental approach / Cheryle Broom and Edward T. Jennings, Jr. -- Ch. 8. Analyzing performance data / David N. Ammons -- Pt. III. Informing and involving citizens and other stakeholders -- Ch. 9. Making performance measurement relevant - Informing and involving stakeholders in performance measurement / Kaifeng Yang

Ch. 10. Citizen-involved performance measurement: the case of online procedures enhancement for civil application in Seoul / Seungbeom Choi -- Ch. 11. Performance measurement and educational accountability: the U.S. case / Katherine E. Ryan -- Ch. 12. Experience with trained observers in transition and developing countries: citizen engagement in monitoring results / Katharine Mark -- Ch. 13. Helping government measure up: models of citizen-driven government performance measurement initiatives / Marc Holzer and Kathryn Kloby -- Pt. IV. Performance budgeting -- Ch. 14. Performance budgeting internationally: assessing its merits / Frances Stokes Berry -- Ch. 15. Performance-based budgeting in Latin and South America: analyzing recent reforms in the budgetary systems of Brazil, Chile, Colombia, and Mexico / David Arellano-Gault and Edgar E. Ramirez de la Cruz -- Ch. 16. Performance-based budgeting in Florida: great expectations, more limited reality / Martha Wellman and Gary VanLandingham -- Ch. 17. Performance management and budgeting in Australia and New Zealand / John Halligan -- Ch. 18. Performance-based budgeting: integrating objectives and metrics with people and resources / Carl Moravitz -- Pt. V. Quality and performance in public and nonprofit organizations -- Ch. 19. The integration of quality and performance / Maria P. Aristigueta -- Ch. 20. Quality and performance management: toward a better integration? / Wouter Van Dooren -- Ch. 21. Performance information of high quality: how to develop a legitimate, functional, and sound performance measurement system / Miekatrien Sterck and Geert Bouckaert -- Ch. 22. Applying the common assessment framework in Europe / Nick Thijs and Patrick Staes -- Pt. VI. Pulling it all together -- Ch. 23. Creating and sustaining a results-oriented performance management framework / John M. Kamensky and Jay Fountain.

Electronic reproduction. Thousand Oaks, Calif. Sage Publications, Inc. 2010 Mode of access: World Wide Web System requirements: Web browser Title from title screen (viewed on Nov. 3, 2010) Access may be restricted to users at subscribing institutions

Description based on print version record.

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