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		Competitive strategies for service organizations / Neil Botten and John McManus. by Botten, Neil, 1946- McManus, John, 1955- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Basingstoke : Macmillan, 1999 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.4012. Place hold Place recall Add to cart (remove)
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: 7th ed., international ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2011 Online access: Link to the COMPANION WEBSITE for this publication. Send a message to library staff if access to this online resource is unavailable. Availability: Items available for loan: Carlow Campus Library (2)Call number: 658, ... Place hold Place recall Add to cart (remove)
		Service operations management : improving service delivery. by Johnston, Robert, 1953- Shulver, Michael Clark, Graham, 1949- Edition: 4th ed. / Robert Johnston, Graham Clark and Michael Shulver. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Pearson, 2012 Online access: Link to the COMPANION WEBSITE for this publication Send a message to library staff if access to this online resource is unavailable. Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.812, ... Place hold Place recall Add to cart (remove)
		Code of practice for customer service / British Standards Institution. by British Standards Institution Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; BSI, 2014 Availability: Items available for loan: Carlow Campus Library (1)Call number: BS 8477:2014. Items available for reference: Wexford Campus Library: Not for loan (1)Call number: BS 8477:2014. Place hold Place recall Add to cart (remove)
		A guide to six sigma and process improvement for practitioners and students : foundations, DMAIC, tools, cases, and certification. by Levine, David M, 1946- Melnyck, Richard Gitlow, Howard S Edition: Second edition / David M. Levine, Howard S. Gitlow, Richard Melnyck. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River : Financial Times/Prentice Hall 2015 Availability: Not available: Carlow Campus Library: Checked out (1). Lists: CW107 BSc Analytical Science, CW108 BSc (Hons) Biocience with Biopharmaceuticals/Environmental Science/Brewing and Distilling/Pharmaceutics and Drug Formulation, CW117 BSc Biosciences. Place hold Place recall Add to cart (remove)
		This is service design doing : applying service design thinking in the real world : a practitioner's handbook / edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider. by Schneider, Jakob (Economist) ProQuest (Firm) Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Sebastopol, CA : O'Reilly Media, Inc., [2018]Copyright date: ©2018 Online access: Connect to Ebook Central resource. Send a message to library staff if access to this online resource is unavailable Availability: No items available. Place recall Add to cart (remove)

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