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Code of practice for customer service / British Standards Institution.

By: Material type: TextTextPublication details: London ; BSI, 2014.Edition: 2nd edDescription: ii, 22p. ; 30 cmISBN:
  • 9780580805431
Uniform titles:
  • BS 8477:2014 - Code of practice for customer service
Subject(s): DDC classification:
  • BS 8477:2014
Contents:
Introduction -- Scope -- Terms and definitions -- Customer service principles -- Customer service strategy and culture -- Resources, people and technology -- Customer service process -- Performance review and improvement.
Summary: "Meeting or exceeding customer expectations is one of the most important contributing factors in the running of a successful organization in any sector. BS 8477 provides a means by which an organization can judge itself and can be judged by its customers. It provides clearly identifiable and verifiable benchmarks for good practice" -- Publisher's website.
Holdings
Item type Current library Call number Vol info Copy number Status Date due Barcode
Standard Carlow Campus Library Standards BS 8477:2014 (Browse shelf(Opens below)) 1 Available 74783
Reference Wexford Campus Library Store - Ask Library Staff BS 8477:2014 (Browse shelf(Opens below)) 658.812 0 Not for loan 74903

BS 8477:2014

Previous ed.: 2007.

CW018, CW037, CW098, CW838

Wexford copy #74093 located at shelf number 658.812 REF

Includes bibliographical references.

Introduction -- Scope -- Terms and definitions -- Customer service principles -- Customer service strategy and culture -- Resources, people and technology -- Customer service process -- Performance review and improvement.

"Meeting or exceeding customer expectations is one of the most important contributing factors in the running of a successful organization in any sector. BS 8477 provides a means by which an organization can judge itself and can be judged by its customers. It provides clearly identifiable and verifiable benchmarks for good practice" -- Publisher's website.

90.00

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