Code of practice for customer service / British Standards Institution.
Material type: TextPublication details: London ; BSI, 2014.Edition: 2nd edDescription: ii, 22p. ; 30 cmISBN:- 9780580805431
- BS 8477:2014 - Code of practice for customer service
- BS 8477:2014
Item type | Current library | Call number | Vol info | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Standard | Carlow Campus Library Standards | BS 8477:2014 (Browse shelf(Opens below)) | 1 | Available | 74783 | ||
Reference | Wexford Campus Library Store - Ask Library Staff | BS 8477:2014 (Browse shelf(Opens below)) | 658.812 | 0 | Not for loan | 74903 |
BS 8477:2014
Previous ed.: 2007.
CW018, CW037, CW098, CW838
Wexford copy #74093 located at shelf number 658.812 REF
Includes bibliographical references.
Introduction -- Scope -- Terms and definitions -- Customer service principles -- Customer service strategy and culture -- Resources, people and technology -- Customer service process -- Performance review and improvement.
"Meeting or exceeding customer expectations is one of the most important contributing factors in the running of a successful organization in any sector. BS 8477 provides a means by which an organization can judge itself and can be judged by its customers. It provides clearly identifiable and verifiable benchmarks for good practice" -- Publisher's website.
90.00