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This is service design doing : applying service design thinking in the real world : a practitioner's handbook / edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.

Contributor(s): Material type: TextTextPublisher: Sebastopol, CA : O'Reilly Media, Inc., [2018]Copyright date: ©2018Edition: First editionDescription: 1 online resource (xxiii, 541 pages) : illustrations (some colorContent type:
Media type:
Carrier type:
ISBN:
  • 9781491927151 (electronic bk.)
  • 1491927151 (electronic bk.)
Subject(s): Additional physical formats: No titleDDC classification:
  • 658.5 23
LOC classification:
  • .S7542 2018
Online resources:
Contents:
Why service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations.
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IT Carlow ebook

Includes bibliographical references and index.

Why service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations.

Electronic reproduction. Ann Arbor, MI Available via World Wide Web.

Description based on print version record.

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