This is service design doing : applying service design thinking in the real world : a practitioner's handbook / edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.
Material type: TextPublisher: Sebastopol, CA : O'Reilly Media, Inc., [2018]Copyright date: ©2018Edition: First editionDescription: 1 online resource (xxiii, 541 pages) : illustrations (some colorContent type:- 9781491927151 (electronic bk.)
- 1491927151 (electronic bk.)
- 658.5 23
- .S7542 2018
IT Carlow ebook
Includes bibliographical references and index.
Why service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations.
Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
Description based on print version record.