The empowerment of service workers : what, why, how, and when
Bowen, David E.
The empowerment of service workers : what, why, how, and when [Journal article] / David E. Bowen and Edward E. Lawler III. - Sloan Management Review Association. - Web resource. - Readings in the Management & Marketing of Services selected by Rita Byrne. .
From: Sloan Management Review, Spring 1992 v33 n3 p31(9) The library does not hold this article in hardcopy format. CW083 CW838
Mode of access: World Wide Web. (IT Carlow users only)
Bowen, David E.
The empowerment of service workers : what, why, how, and when [Journal article] / David E. Bowen and Edward E. Lawler III. - Sloan Management Review Association. - Web resource. - Readings in the Management & Marketing of Services selected by Rita Byrne. .
From: Sloan Management Review, Spring 1992 v33 n3 p31(9) The library does not hold this article in hardcopy format. CW083 CW838
Mode of access: World Wide Web. (IT Carlow users only)
Bowen, David E.