The empowerment of service workers : what, why, how, and when [Journal article] / David E. Bowen and Edward E. Lawler III.
Material type:
TextSeries: Readings in the Management & Marketing of Services selected by Rita ByrnePublication details: Sloan Management Review Association.Description: Web resourceSubject(s): Online resources:
From: Sloan Management Review, Spring 1992 v33 n3 p31(9)
The library does not hold this article in hardcopy format.
CW083
CW838
Mode of access: World Wide Web. (IT Carlow users only)