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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.

By:

Sterne, Jim, 1955-

Material type: Text

Text

TextPublication details: New York : John Wiley, 2000.Edition: 2nd edDescription: xvi, 351 p. : ill. ; 24 cmISBN:

0471382582 (pbk. : alk. paper)
9780471382584:

Subject(s): DDC classification:

658.812

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		31137

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Includes index.

21.25

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