Managing service quality : Volume 2 / edited by Paul Kunst, Jos Lemmink.
Material type:
TextSeries: QMS (Series : London, England)Publication details: London : Paul Chapman ; Description: xiii, 121 p. ; 24 cm. ; pbkISBN: - 1853963305
- 9781853963308:
- Customer services -- Management
- Customer services -- Quality control
- Quality assurance
- Service industries -- Management
- Service industries -- Quality control
- Total quality management
- Business and Management
- Sales & marketing
- Retail & wholesale industries
- Hospitality & service industries
- Production & quality control management
- Service industries Quality control
- 658.562
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Wexford Campus Library Wexford General Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 44687 |
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CW121
Customer service satisfaction in market and intra-company exchanges / A. Bonaccorsi and A. Fiorentino -- Estimating the effects of services quality on the decision-making process of physicians / E. Boerkamp, F. Haaijer-Ruskamp, J. Reuyl and A. Versluis -- Financial advice: observing the client-advisor interaction process / H. Greve, R. Frambach and T. Verhallen -- Customer participation and satisfaction / F. Marion -- Internal marketing: interfacing the internal and external environments / R. Varey and C. Gilligan -- Measurement of service quality: the effect of contextuality / M. Paulin and J. Perrien -- The foundations of research on the quality of professional services to organisations / J. Lapierre and P. Filiatrault -- On service quality models, service quality dimensions and customers perceptions / U. Lehtinen, J. Ojasalo and K. Ojasalo.
36.64