Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 0070217602 (alk. paper)
- 0071157093
- 9780070217607
- 658
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Updated ed. of: Service management for competitive advantage. 1994.
CW083, CW121
CW838
Includes bibliographical references and indexes.
62.24