The empowerment of service workers : what, why, how, and when [Journal article] / David E. Bowen and Edward E. Lawler III.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
From: Sloan Management Review, Spring 1992 v33 n3 p31(9)
The library does not hold this article in hardcopy format.
CW083
CW838
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