Image from Amazon.com
Customer service over the phone / by Stephen Coscia.
Material type:
TextPublication details: New York : Telecom ; London : McGraw-Hill [distributor], 1999.Edition: 5th edDescription: 142p. : ill. ; 23 cmISBN: - 9781578200467:
- 1578200466 (pbk.) :
- Techniques and technology for handling customers over the phone
- 658.812
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library Store - Ask Library Staff | 658.812 (Browse shelf(Opens below)) | 1 | Available | 31442 |
"Fifth ed., September 1999"--T.p. verso.
Includes bibliographical references and index
11.69