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		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons, James A. Service management for competitive advantage Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c1998 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658. Wicklow Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons, James A. Service management for competitive advantage Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2001 Online access: Access the COMPANION WEBSITE for this publication Send a message to library staff if access to this online resource is unavailable. Availability: Items available for loan: Carlow Campus Library (3)Call number: 658, ... Wexford Campus Library (1)Call number: 658. Wicklow Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)

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