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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
Material type:
TextPublication details: New York : John Wiley, 2000.Edition: 2nd edDescription: xvi, 351 p. : ill. ; 24 cmISBN: - 0471382582 (pbk. : alk. paper)
- 9780471382584:
- 658.812
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658.812 (Browse shelf(Opens below)) | 1 | Available | 31137 |
Includes index.
21.25