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		Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick. by Desatnick, Robert L Series: Jossey-Bass management series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, 1987 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Front-line customer service : 15 keys to customer satisfaction / Clay Carr. by Carr, Clay, 1934- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1990 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		The pursuit of quality through personal change / Harry I. Forsha. by Forsha, Harry I, 1946- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1992 Availability: Items available for loan: Wexford Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Essentials of services marketing / K. Douglas Hoffman, John E. G. Bateson. by Hoffman, K. Douglas Bateson, John E. G Series: Dryden Press series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth : Dryden Press, c1997 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.802. Place hold Place recall Add to cart (remove)
		The power of relationship marketing : how to keep customers for life / Tony Cram. by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times/Pitman, 1994 Other title: Relationship marketing Keeping customers for life Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Consumers and services / Mark Gabbott and Gillian Hogg. by Gabbott, Mark Hogg, Gillian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : J. Wiley, c1998 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Understanding customers / Chartered Institute of Marketing. by Chartered Institute of Marketing Brierley Price Prior Ltd Series: CIM study text Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : BPP, 1994 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1996 Online access: Table of Contents Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.4. Place hold Place recall Add to cart (remove)
		Real time : preparing for the age of the never satisfied customer / Regis McKenna. by McKenna, Regis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1997 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.406. Place hold Place recall Add to cart (remove)
		Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. by Wayland, Robert E. (Robert Edwin), 1946- Cole, Paul M. (Paul Michael), 1958- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass : Harvard Business School Press, c1997 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)

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