Managing service quality / edited by Paul Kunst, Jos Lemmink. Vol. 3.
Material type:
TextSeries: QMS (Series : London, England)Publication details: London : Paul Chapman Pub., c1997.Description: 184 p. : ill. ; 25 cmISBN: - 1853963623:
- 1853963623
- Customer services -- Management
- Customer services -- Quality control
- Service industries -- Quality control
- Quality assurance
- Service industries -- Management
- Total quality management
- Sales & marketing
- Retail & wholesale industries
- Hospitality & service industries
- Management & management techniques
- Production & quality control management
- Customer services
- 658.562
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| General Lending | Carlow Campus Library General Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 46805 | |
| General Lending | Wexford Campus Library Wexford General Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 44686 |
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| 658.562 Quality control / | 658.562 Quality control / | 658.562 Quality control / | 658.562 Managing service quality / | 658.562 Total quality management / | 658.562 Total quality management : text with cases / | 658.562 Total quality management : text with cases / |
CW838
CW083, CW121
Includes bibliographical references and index.
Service dimensions and service quality: an asymmetric approach / M. Gabbott and G. Hogg -- Quality determinants: the relationship between internal and external services / B. Mathews and M. Clark -- Measuring service quality by linear indicators / D. Peña -- The influence of motivation, experience and satisfaction on the quality of service of travel agencies / E. Bigné, C. Martínez and M. José Miquel -- Service quality dimensions of professional business services: structure and dynamics within long term relationships / K. Venetis -- Customer-driven research: the customer value workshop / L. Bennington and J. Cummane -- Quality and tour operator services: an application of the analytic hierarchy process with feedback / F. Casarin and E. Zampese -- Industrialization of services and the management of quality perceptions and purchase intention / H. Roest, T. Bijmolt and R. Pieters -- Quality and change in the provision of health care: the relationship between chaos and quality: the case study of a Seattle clinic / H. Harte and G. Etchart -- Service quality and organisational performance indicators / S. Cuganesan, G. Bradley and P. Booth
51.29