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		Advances in services marketing and management. Vol. 5. Edited by Teresa A. Swartz--, David E. Bowen--, Stephen W. Brown--. by Brown, Stephen W Swartz, Teresa Bowen, David E Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : JAI, 1996 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons, James A. Service management for competitive advantage Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c1998 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658. Wicklow Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)
		Consumers and services / Mark Gabbott and Gillian Hogg. by Gabbott, Mark Hogg, Gillian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : J. Wiley, c1998 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658.812. Place hold Place recall Add to cart (remove)
		Managing services marketing : text and readings / John E.G. Bateson, K. Douglas Hoffman. by Bateson, John E. G Hoffman, K. Douglas Series: Dryden Press series in marketing Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth : Dryden Press, c1999 Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.8, ... Items available for reference: Carlow Campus Library: Not for loan (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. by Fisk, Raymond P John, Joby Grove, Stephen J Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Houghton Mifflin, c2000 Availability: Items available for loan: Carlow Campus Library (2)Call number: 658.8, ... Wexford Campus Library (2)Call number: 658.8, ... Wicklow Campus Library (1)Call number: 658.8. Place hold Place recall Add to cart (remove)
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons, James A. Service management for competitive advantage Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2001 Online access: Access the COMPANION WEBSITE for this publication Send a message to library staff if access to this online resource is unavailable. Availability: Items available for loan: Carlow Campus Library (3)Call number: 658, ... Wexford Campus Library (1)Call number: 658. Wicklow Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)
		The service management audit : a nine step assessment to determine the direction and effectiveness of each service unit in your business / Colin Armistead and Graham R. Clark by Armistead, Colin Clark, Graham R Material type: Text; Format: print Publication details: London : FT/Prentice Hall, 2000 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658. Place hold Place recall Add to cart (remove)
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed. Material type: Text; Format: print regular print ; Literary form: Not fiction Publication details: Boston [Mass.] ; London : McGraw-Hill/Irwin, c2004 Availability: Items available for loan: Carlow Campus Library (1)Call number: 658. Wexford Campus Library (2)Call number: 658, ... Not available: Wexford Campus Library: Checked out (1). Place hold Place recall Add to cart (remove)

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