Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.

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Material type: Text

TextSeries: Quality in action (London, England)Publication details: London ; New York : McGraw-Hill Book Co., c1994.Description: xvii, 293 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
General Lending	Carlow Campus Library General Lending	658.812 (Browse shelf(Opens below))	1	Available		25835

Includes bibliographical references (p. 266-288) and index.

24.95